Responsible Gaming
at btk99

1. Our Commitment to Responsible Gaming

At btk99, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We understand that the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh enjoy slots, cricket betting, and live casino games purely for entertainment. Our goal is to keep it that way for every single player on our platform.

We are committed to providing transparent information about the real risks of gambling, offering practical tools that give players meaningful control over their activity, training our support staff to identify and sensitively assist players who may be experiencing difficulties, and acting swiftly when our responsible gaming systems flag a player who may need help.

btk99 actively monitors gaming patterns across the platform. Automated systems and human oversight work together to identify signs of problem gambling — such as extended sessions, rapidly increasing wager sizes, frantic deposit attempts following large losses, or communication patterns indicating distress. When these signals arise, our team reaches out proactively.

We also take our broader social responsibility seriously. btk99 does not target vulnerable individuals, does not advertise to minors, and does not use misleading promotional material that overstates winning probabilities or understates the house edge. Every bonus and promotion on btk99 is presented with clear, honest terms — because we believe that informed players make better decisions.

2. 18+ Age Restriction

Access to real-money gambling features on btk99 is strictly restricted to individuals who are 18 years of age or older. This is a non-negotiable requirement that applies to every player regardless of location within Bangladesh.

How We Enforce the 18+ Rule

During the registration process, every new btk99 player is required to declare their date of birth. Before any withdrawal is processed — and in many cases before the first deposit — players are required to complete Know Your Customer (KYC) verification, which involves submitting a valid government-issued identity document such as a National Identity Card (NID) or passport. Our KYC system verifies both the authenticity of the document and confirms that the applicant is at least 18 years old.

Any account found to belong to a player under 18 will be suspended immediately, all funds will be held pending investigation, and the case will be handled in accordance with our legal obligations. btk99 does not profit from underage gambling — if an underage player has deposited funds, those funds are returned to the source payment method after verification.

Protecting Young People in Your Household

If you share a device — a mobile phone, tablet, or computer — with younger family members, we strongly recommend taking the following steps to prevent accidental access to btk99:

• Always log out of your btk99 account after each session, particularly on shared devices.
• Never save your btk99 Login password in a browser or password manager on a shared device.
• Use device-level parental controls available on Android, iOS, and Windows to block access to gambling websites.
• Consider using dedicated parental control software such as Net Nanny, Kaspersky Safe Kids, or similar tools that can block gambling category URLs at the network level.
• Keep your bKash, Nagad, or Rocket mobile wallet PIN completely private — never share it with family members who may inadvertently fund a gambling account.

3. Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a recognised behavioural condition in which a person's gambling activity causes persistent negative consequences in their financial, personal, social, or professional life. It is important to understand that problem gambling can affect anyone, regardless of income level, education, or background. It is not a sign of personal weakness, and it is a condition that can be successfully addressed with the right support.

The following warning signs may indicate that gambling is becoming a problem. These apply whether you are gambling on slots, live casino tables, cricket betting markets, or any other game on the btk99 platform.

Financial Warning Signs

• Spending more money on gambling than you originally planned or budgeted.
• Borrowing money — from friends, family, a bank, or a mobile credit service — to fund gambling activity.
• Using money set aside for essential expenses such as rent, food, utilities, or school fees to place bets.
• Chasing losses by placing increasingly large bets in an attempt to win back money already lost.
• Selling personal belongings or taking out loans to continue gambling.

Behavioural Warning Signs

• Feeling unable to stop gambling even when you want to, or after deciding to stop.
• Spending increasing amounts of time thinking about gambling — planning the next session, replaying past sessions, or calculating odds.
• Neglecting work, studies, family responsibilities, or personal relationships because of time spent gambling.
• Concealing the extent of your gambling from family members, partners, or close friends.
• Gambling to escape stress, anxiety, boredom, loneliness, or other negative emotions rather than for entertainment.

Emotional Warning Signs

• Feeling irritable, anxious, or restless when not gambling or when attempting to cut down.
• Experiencing feelings of guilt, shame, or remorse after gambling sessions.
• Mood swings that are closely tied to recent gambling wins or losses.
• Persistent preoccupation with returning to gambling despite repeated resolution to stop.

4. Self-Assessment Checklist

The following checklist is adapted from internationally recognised problem gambling screening tools. Answer honestly — your responses are for your personal reflection only. If you answer "Yes" to three or more of these questions, we strongly encourage you to speak with our support team or contact a professional counselling service.

5. Responsible Gaming Tools

btk99 provides a comprehensive set of responsible gaming tools that you can activate directly from your account settings at any time. These tools are designed to put real, meaningful control back in your hands — giving you the ability to set boundaries on your spending, time, and activity before a problem develops or escalates.

Deposit Limits

You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a deposit limit is active, btk99 will refuse any deposit attempt that would exceed your chosen ceiling during that period. Increasing an existing deposit limit requires a mandatory review period of at least 24 hours before the higher limit takes effect — this cooling-off period is in place to protect you from impulsive decisions made in the heat of a session. Reducing a deposit limit, however, takes effect immediately.

Wager / Loss Limits

In addition to deposit limits, you can set maximum wager or loss limits per session, per day, or per week. These place a hard cap on the total amount you can lose within the defined period, automatically preventing further real-money play once the limit is reached until the period resets.

Session Time Limits

Set a maximum duration for each gaming session. When your chosen time is reached, btk99 will display a notification and, if you have selected the hard session limit option, will automatically log you out of the platform. This tool is particularly effective for players who find that time passes quickly during gaming sessions.

Reality Checks

Enable reality check notifications at intervals of your choosing — every 30 minutes, 60 minutes, or 90 minutes. Each reality check displays a summary showing your current session duration, total amount wagered, net win or loss, and a prompt asking whether you wish to continue playing or end the session. This gentle interruption encourages mindful, deliberate gambling rather than automatic, reactive play.

Cooling-Off Period

If you need a short break from the platform without committing to a full self-exclusion, you can activate a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is suspended and you are unable to log in or place any bets. The cooling-off period cannot be cancelled once activated — it must run its full duration.

6. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on btk99. It allows you to completely block yourself from accessing the platform for a defined period — or permanently — when you feel that a total break from gambling is what you need.

How Self-Exclusion Works on btk99

You may request self-exclusion for any of the following periods: 6 months, 1 year, 3 years, 5 years, or permanently. Once a self-exclusion request is submitted and confirmed, the following actions are taken immediately:

• Your btk99 account is suspended and you cannot log in.
• All pending bonus offers and promotional communications are cancelled.
• Any pending withdrawals of your account balance are processed and returned to your nominated payment method (bKash, Nagad, Rocket, or bank account) within the standard processing window.
• btk99's systems are updated to block any attempt to create a new account using the same personal details (name, date of birth, mobile number, NID, or email address).
• You will be removed from all marketing communications for the duration of the exclusion.

Requesting Self-Exclusion

Self-exclusion can be requested through any of the following channels:

• In-platform: Navigate to Account Settings → Responsible Gaming → Self-Exclusion, select your exclusion period, and confirm via SMS OTP.
• Live chat: Contact our 24/7 support team directly — a self-exclusion request made through live chat is processed within 24 hours. If you are in immediate distress, our team can suspend your account instantly while the formal exclusion is being processed.
• Email: Send a self-exclusion request to support at btk99.net with the subject line "Self-Exclusion Request". Include your registered name, mobile number, and preferred exclusion period. Requests are actioned within 24 hours.

Lifting Self-Exclusion

A self-exclusion period, once activated, cannot be shortened or cancelled before its scheduled end date. This is intentional — the purpose of self-exclusion is to provide a firm, reliable barrier during a period of vulnerability. Once your chosen period has expired, you may request reinstatement by contacting our support team. Reinstatement is subject to a mandatory 7-day reflection period before access is restored, during which our team may reach out to discuss your return to the platform and the responsible gaming tools available to you going forward. Permanent self-exclusion cannot be reversed.

7. Support & External Resources

btk99 recognises that our internal tools and support team are just one part of the broader network of help available to players who are experiencing gambling-related difficulties. We actively encourage players to seek professional support where appropriate, and we work to ensure that information about external resources is always readily accessible.

If Gambling Is Affecting Your Life

If you or someone you know is struggling with problem gambling, please consider reaching out to a qualified counsellor or helpline. Problem gambling is a recognised condition that responds well to professional support, particularly cognitive-behavioural therapy (CBT) and peer support programmes. You do not need to be in crisis to reach out — early intervention leads to better outcomes.

Financial Counselling

If gambling-related debt has become a concern, financial counselling services can help you understand your options, negotiate with creditors, and build a practical plan for recovery. In Bangladesh, banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank offer financial advisory services. Additionally, local non-profit organisations focused on financial literacy may be able to provide free guidance to individuals in financial difficulty.

8. Contact Our Responsible Gaming Team

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day, and all public holidays in Bangladesh. No matter when you reach out, you will receive a prompt, non-judgmental, and confidential response.

There is no wrong reason to contact us. Whether you want to set a deposit limit, ask a question about self-exclusion, report a concern about your own gambling, or report a concern about someone else's account, our team is here to help.