btk99 Privacy Policy

1. Data We Collect

btk99 collects personal data only to the extent necessary to provide you with a safe, compliant, and personalised gaming experience. We do not collect data speculatively or beyond what is required for the purposes described in this Privacy Policy. The categories of personal data we collect are set out below.

1.1 Registration Data

When you create a btk99 account, we collect the following information to establish and verify your identity:

• Full legal name — as it appears on your government-issued identity document
• Date of birth — to verify that you meet the 18+ age requirement
• Residential address — including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postcode
• Email address — used for account communications and verification
• Mobile phone number — a valid Bangladeshi number, used for account security and payment method linking
• Username and password — your chosen btk99 Login credentials (passwords are stored in hashed form only)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request copies of the following documents. These are collected and stored securely and are used solely for identity verification and regulatory compliance purposes:

• National Identity Card (NID) — front and back
• Passport — biographical data page
• Driving licence
• Utility bill or bank statement (proof of address, dated within 90 days)
• Screenshot or confirmation from your bKash, Nagad, Rocket, or Upay account confirming mobile wallet ownership

1.3 Financial Transaction Data

When you make deposits or request withdrawals on btk99, we collect transaction records including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), transaction amount in BDT, timestamp, and transaction reference. We do not store full card numbers — only the last four digits and card type are retained for reference. Mobile wallet numbers associated with your account are stored in encrypted form.

1.4 Gaming Activity Data

We collect records of your in-platform activity, including games played, wagers placed, wins and losses, bonus claims, session durations, and responsible gaming tool usage (such as deposit limits or self-exclusion requests). This data is used to provide the service, detect problem gambling patterns, fulfil anti-money laundering obligations, and personalise your experience.

1.5 Device and Technical Data

When you access the btk99 platform, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, language preferences, and session timestamps. This data helps us maintain platform security, detect fraudulent access, and optimise the user experience across different devices.

1.6 Communications Data

If you contact btk99 through live chat, email, or WhatsApp, we retain records of those communications — including the content of messages, the date and time, and the nature of your enquiry. This data is used to resolve your issue, improve our support quality, and as a historical reference in the event of disputes.

2. How We Use Your Data

btk99 processes your personal data only for the specific, lawful purposes described below. We do not use your data for purposes incompatible with those disclosed at the point of collection. Our primary legal bases for processing are contractual necessity (to fulfil our obligations to you as a registered player), legitimate interests (to maintain platform security and prevent fraud), and legal obligation (to comply with applicable anti-money laundering and responsible gaming requirements).

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, device data	Contractual necessity
Identity and age verification (KYC)	KYC documents, registration data	Legal obligation
Processing deposits and withdrawals	Financial transaction data	Contractual necessity
Fraud prevention and AML monitoring	Financial data, gaming activity, device data	Legal obligation / Legitimate interests
Responsible gaming monitoring	Gaming activity, session data	Legal obligation / Legitimate interests
Customer support	Communications data, account data	Contractual necessity
Platform analytics and improvement	Device data, gaming activity (anonymised)	Legitimate interests
Promotional communications (with consent)	Email address, mobile number	Consent

2.1 Marketing Communications

If you have opted in to receive promotional communications from btk99, we may send you updates about new games, seasonal promotions (such as Eid, Pohela Boishakh, or BPL cricket season offers), and exclusive bonuses via email or SMS to your registered mobile number. You may withdraw your consent to receive marketing communications at any time by contacting support at btk99.net or by using the opt-out mechanism provided in any promotional message. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to your withdrawal.

2.2 Automated Decision-Making

btk99 may use automated systems to flag accounts for review based on risk indicators such as unusual transaction patterns, login from new devices or locations, or gaming behaviour inconsistent with responsible gaming benchmarks. Where automated decisions significantly affect your account (such as a temporary account freeze), you have the right to request human review of that decision by contacting our support team.

3. Data Sharing & Disclosure

btk99 does not sell, rent, or trade your personal data to third parties. We share data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data with an equivalent standard of care.

3.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the btk99 platform. These include:

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks (Visa, Mastercard) receive the transaction data necessary to process your deposits and withdrawals.
• Game content providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners receive the minimum data necessary to deliver game sessions (typically a pseudonymous player ID and session token — not your full name or payment details).
• KYC and identity verification providers — third-party document verification services that assist btk99 in processing identity documents submitted during KYC checks.
• Cloud hosting and IT infrastructure providers — servers and data storage services used to host the btk99 platform and its databases.
• Analytics providers — anonymised or pseudonymised data may be shared with analytics platforms to help us understand platform usage patterns and improve the user experience.

3.2 Legal and Regulatory Disclosure

btk99 may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where such disclosure is required by applicable law, court order, or in connection with the prevention, detection, or investigation of financial crime including money laundering. In such cases, btk99 will disclose only the minimum data necessary to comply with the legal requirement and, where legally permitted, will notify you of such a disclosure.

3.3 Business Transfers

In the event that btk99 undergoes a merger, acquisition, or sale of assets, your personal data may form part of the transferred assets. You will be notified of any such change via email or prominent notice on the btk99 platform, and the new data controller will be bound by this Privacy Policy or an equivalent successor policy.

3.4 No Cross-Border Transfers Without Safeguards

Where your personal data is transferred to or processed by service providers located outside Bangladesh, btk99 ensures that adequate contractual safeguards — such as data processing agreements — are in place to protect your data to an equivalent standard as required under this Privacy Policy.

4. Cookies & Tracking Technologies

The btk99 platform uses cookies and similar tracking technologies to ensure that the platform functions correctly, to remember your preferences, and to understand how players interact with the site. This section explains what types of cookies we use and why.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently, to remember user preferences, and to provide basic analytics information to website operators. Cookies do not contain executable code and cannot be used to access files on your device beyond what you explicitly provide.

4.2 Types of Cookies Used by btk99

Cookie Type	Purpose	Duration
Essential / Session	Maintain your login session, remember your cart/wager state, enable platform security features	Session (deleted on browser close)
Functional / Preference	Remember your language preference, display settings, and responsible gaming tool configurations	Up to 12 months
Analytics	Collect anonymised data on page views, session duration, and navigation paths to help us improve the platform	Up to 24 months
Security / Fraud Prevention	Detect unusual login activity, flag suspicious device fingerprints, and support our AML monitoring systems	Up to 12 months

4.3 Managing Cookies

You may control or disable cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies will prevent certain features of the btk99 platform from functioning correctly — in particular, you may be unable to maintain a logged-in session or use real-money wagering features. btk99 does not use third-party advertising cookies that track your behaviour across external, unrelated websites.

5. Data Retention

btk99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	AML and regulatory compliance
KYC documents	Duration of account + 5 years post-closure	Identity verification audit trail
Financial transaction records	7 years from transaction date	Financial record-keeping obligations
Gaming activity logs	5 years from activity date	Responsible gaming and dispute resolution
Customer support communications	3 years from last interaction	Quality assurance and dispute history
Analytics data (anonymised)	Up to 24 months	Platform improvement

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes it impossible to re-identify the data subject. Where data is anonymised rather than deleted, the anonymised data set may be retained indefinitely for statistical analysis purposes, as it no longer constitutes personal data.

6. Data Security

btk99 takes the security of your personal data extremely seriously. We implement a comprehensive set of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include the following:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser or device and the btk99 platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock icon in your browser address bar.
• Password Hashing: Your btk99 Login password is never stored in plain text. It is processed using a strong, salted cryptographic hash function so that even btk99 staff cannot read your password.
• Firewall and Intrusion Detection: btk99 servers are protected by enterprise-grade firewalls and are monitored 24/7 for signs of unauthorised access or unusual activity.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their btk99 accounts for an additional layer of login security. 2FA is available via SMS to your registered Bangladeshi mobile number.
• Data Minimisation: Access to personal data within the btk99 organisation is restricted on a strict need-to-know basis. Staff and third-party processors are granted only the minimum level of data access required for their specific function.

6.2 Your Role in Data Security

While btk99 maintains robust technical and organisational measures, the security of your account also depends on the steps you take to protect your btk99 Login credentials. You should:

• Use a strong, unique password for your btk99 account that you do not reuse on other websites.
• Never share your username, password, or 2FA codes with anyone — including btk99 support staff, who will never ask for your password.
• Log out of your btk99 account when using a shared or public device.
• Notify btk99 immediately at support at btk99.net if you suspect your account has been accessed without your authorisation.

6.3 Security Incidents

In the unlikely event of a data security incident that affects your personal data, btk99 will take immediate steps to contain and assess the breach, notify affected players without undue delay where the incident is likely to result in a high risk to their rights and freedoms, and implement remediation measures to prevent recurrence. We will cooperate fully with any regulatory or law enforcement investigation arising from such an incident.

7. Your Privacy Rights

As a btk99 player, you have meaningful rights over your personal data. btk99 is committed to honouring these rights promptly and transparently. The following rights are available to you:

7.1 Right of Access

You have the right to request a copy of the personal data that btk99 holds about you. Upon a verified request, we will provide you with a summary of the data we hold, the purposes for which it is processed, and the categories of third parties with whom it has been shared. We will respond to access requests within 30 days.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain information (such as your email address or mobile number) directly within your btk99 account settings. For corrections to identity data (such as your registered name or date of birth), please contact our support team and provide supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right is subject to our legal obligation to retain certain categories of data (see Section 5). We will inform you of any data that cannot be immediately deleted and the reason for continued retention.

7.4 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data we hold, or where you have objected to processing and we are assessing that objection — you may request that we restrict the processing of your personal data. During a restriction period, we will continue to store your data but will not actively process it for other purposes.

7.5 Right to Object

You have the right to object to the processing of your personal data where btk99 relies on legitimate interests as its legal basis. You also have an unconditional right to object to the processing of your data for direct marketing purposes, including profiling related to marketing. Upon receipt of a valid objection to marketing, btk99 will cease marketing communications immediately.

7.6 Right to Data Portability

Where btk99 processes your personal data on the basis of your consent or for the performance of a contract, and where that processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON), and to request that this data be transmitted to another controller where technically feasible.

7.7 How to Exercise Your Rights

To exercise any of the rights described above, please contact the btk99 data privacy team via:

• Email: support at btk99.net (please include "Privacy Request" in the subject line)
• Live Chat: Available 24/7 via the btk99 in-platform chat system

We will verify your identity before processing any data rights request to protect your information from unauthorised access. We aim to respond to all verifiable requests within 30 days. For complex or multiple requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8. Policy Updates & Contact

btk99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When we make material changes to this policy, we will:

• Update the effective date shown at the top of this page and in the hero section above.
• Display a prominent notice on the btk99 platform informing players of the change.
• Where the change significantly affects your rights or our obligations to you, send a direct notification to your registered email address at least 14 days before the change takes effect.

Your continued use of the btk99 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should cease using the platform and contact our support team to close your account.

8.1 Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or the way btk99 handles your personal data, please contact us using the details below. Our privacy team is committed to responding to all enquiries promptly and transparently.

• Email: support at btk99.net
• Live Chat: 24/7 in-platform support
• WhatsApp: +880 1XXX-XXXXXX (plain text only — do not send sensitive personal data via WhatsApp)

8.2 Governing Language

This Privacy Policy is published in English. In the event of any conflict arising from translated, summarised, or paraphrased versions of this policy in any other format or context, the English-language version published at btk99.net/privacy-policy shall govern and prevail in all circumstances.